Frequently Asked Questions

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What format are the resources in?

All resources are PDF files. They are designed to print clearly on A4 paper and also work well on screen. No specialist software is needed — any device that can open a PDF will work.

How do I download my resource after purchasing?

Once your payment is confirmed, a download link is emailed to you automatically. Click the link in the email to save the file to your device. If you don't see the email within a few minutes, please check your spam or junk folder.

My download link has expired. What do I do?

Download links are valid for 48 hours and can be used up to 3 times. If yours has expired before you could save the file, just get in touch and we'll issue a new one straight away.

Can I use a resource with more than one class or across my whole school?

The licence covers use within your own ELSA practice at your own school. You're welcome to print multiple copies for your own sessions and use the resource on screen. You may not share or redistribute the files to colleagues at other schools. If you'd like a school-wide licence, please contact us.

Do you offer refunds?

Because the products are digital downloads, you lose the right to cancel once you've started the download process. However, if a resource is substantially different from its description or a technical problem prevents you downloading, please contact us and we'll sort it promptly.

Can my school pay by purchase order (invoice)?

Yes! Many schools need to pay via an official purchase order rather than a credit card. Fill in our school PO request form and we'll send you an invoice to pass to your finance team.